Traver Connect
Product Manager
Product lead on an integrated telecom, automotive-maintenance, and CRM platform that connected dealerships, their call centers, and vehicle owners.
Context & problem
Dealerships operated in near-complete isolation on disconnected systems, while vehicle owners struggled to find reliable, affordable service. Manual, paper-based data management created delays and security risk.
Traver Connect unified those isolated systems into one platform spanning appointments, a 24/7 call center, and real-time analytics.
What I did
- Drove discovery, wrote requirements, owned all UX, and led delivery as product lead.
- Designed the service-scheduling experience — a weekly availability calendar where agents and customers could book service appointments across U.S. dealership locations, with real-time open slots, transportation options, and appointment summaries.
- Specified 24/7 call-center support with inbound/outbound calling and a real-time analytics engine for agents.
- Defined automated workflows to eliminate repetitive manual tasks, plus flexible usage-based pricing.
- Designed a sweep wizard that moved money between accounts to maximize returns, guiding users through the transfer step by step.
- Worked through integration with legacy systems and external data sources.
Outcome & impact
- Unified previously isolated dealership systems and eliminated manual, paper-based workflows.
- Gave dealerships an efficient lead-conversion tool and customers an easy way to book service.
- Delivered on an accelerated timeline as part of a cross-functional consultancy team.
A look inside
Selected screens from the product.
01
Service scheduling
A weekly availability calendar for booking service across dealership locations, with transportation options and an appointment summary.
02
One connected surface
Dashboard, customer records, and scheduling brought together — replacing the disconnected systems dealerships ran before.
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